A home service company (HVAC & refrigeration) was losing leads every day to missed calls — no follow-up, no fallback, just a customer calling the next business in line. We built an AI agent that takes over the moment a call goes unanswered.
The Challenge
The business had no system in place for missed calls beyond voicemail — and voicemail doesn't convert. Callers who didn't get through the first time simply called a competitor instead, with no way to know how many jobs were being lost this way. There was no lead intake happening outside business hours, no way to triage urgent calls (a gas leak vs. a routine maintenance request) automatically, and no record of who had called, why, or what happened next. Follow-up depended entirely on someone noticing a missed call in time — which, in practice, rarely happened fast enough to matter.
What We Built
Automatic detection
Every missed call, in real time — no manual monitoring required
AI-driven SMS conversation
Opens within seconds, one question at a time — problem type, urgency, address, availability
Smart escalation
Recognizes emergencies or frustrated callers and hands off to a human immediately instead of continuing the intake script
Live CRM integration
Every lead and full conversation transcript logged automatically, with no manual data entry
Instant team alerts
The moment a lead is qualified, the assigned rep gets a summary and can move straight to quoting
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